Service Agreement

This Service Agreement is entered into between Allwise Solutions Limited (NZBN available on request), a New Zealand company ("ALLWISE", "we", "us"), and the client engaging ALLWISE for the provision of Healthy Homes compliance assessment services ("Client", "you").

ALLWISE will provide the following services as selected by the Client at booking:

• Full 5-Pillar HHS Assessment — Schedule 2 heating calculation, R-value insulation, ventilation, moisture, and draughts verification against NZS 4246:2016 and HHS Regulations 2019.
• Tribunal Pre-Hearing Audit — Adjudicator-grade evidence pack for upcoming Tenancy Tribunal hearings.
• Remediation Re-Check — Verification of contractor remediation work against previously failed standards.
• Section 13A Statement Only — Standalone statutory declaration for landlords renewing compliant tenancy.

Unless explicitly included in the booking, the following are excluded from scope:

• Structural engineering assessments, electrical safety audits, plumbing inspections, asbestos testing.
• Rectification works and physical remediation.
• Legal representation at the Tenancy Tribunal (we supply evidence only).
• Tenancy Tribunal filing fees.

The Client agrees to:

• Provide accurate property address, access, and tenant contact details.
• Ensure reasonable access to the property for the inspection.
• Disclose any known hazards, defects, or outstanding enforcement notices.
• Pay the agreed fees within the payment terms.

Fees are as published on the Pricing page or as quoted in writing. Payment terms: due within 7 days of invoice date for one-off assessments; subscription plans billed monthly in advance.

Either party may cancel or reschedule with at least 24 hours written notice without charge. Cancellations within 24 hours of the scheduled inspection attract a 50% fee. Refund terms are detailed in our Cancellation & Refund Policy.

Reports are delivered within the agreed turnaround window (typically 24 hours) via the platform and email. Each report is SHA-256 sealed, RFC 3161 timestamped, and verifiable via the public Document Inspector.

ALLWISE's total aggregate liability under this Agreement shall not exceed the fees paid by the Client in the twelve (12) months preceding the event giving rise to the claim. ALLWISE is not liable for indirect, consequential, or punitive damages.

ALLWISE holds professional indemnity insurance of NZD $2,000,000 covering negligent acts, errors, or omissions in the provision of assessment services.

Both parties agree to keep confidential information confidential and to comply with the Privacy Policy. Personal information is handled in accordance with the Privacy Act 2020 and the Information Privacy Principles.

Disputes will first be addressed through good-faith negotiation. Unresolved disputes are subject to the exclusive jurisdiction of the New Zealand courts.

By clicking "Confirm & Dispatch" in the booking wizard, the Client accepts the terms of this Service Agreement and the associated Terms of Service.

• Terms of Service
• Privacy Policy
• Cancellation & Refund Policy
• Data Processing Addendum

For questions about this Service Agreement, contact legal@allwise.co.nz or via our contact page.